Customer Support L2
Location
Legazpi City, Bicol
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 09, 2026
Job Description
Overview:
We are seeking a proactive and customer-focused professional to join our operations team. This role is ideal for someone who thrives on solving problems, improving processes, and delivering exceptional customer experiences.
We are seeking a proactive and customer-focused professional to join our operations team. This role is ideal for someone who thrives on solving problems, improving processes, and delivering exceptional customer experiences.
Requirements
Key Responsibilities
- Manage inbound customer enquiries via phone and email with professionalism and confidence.
- Escalate complex issues appropriately while maintaining customer trust.
- Identify opportunities to streamline workflows and improve operational efficiency.
- Assist in documenting and refining procedures and standard operating processes.