Customer Support Lead

Binary Stream is an award-winning ISV and SaaS company with over 25 years of experience delivering solutions built for Microsoft Dynamics. We are proud to be recognized as one of BC’s Top Employers and one of Canada’s Top Small & Medium Employers for the third-year running.

With a global team and thousands of customers worldwide, we continue to grow while staying focused on what matters most, our people, our culture, and the impact of the work we do. We are a collaborative, inclusive team guided by our core values of Team, Innovation, and Growth.

Position Summary

Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team of eight, providing high‑quality support to SI’s (Systems Integrators) and customers using Binary Stream products. The role focuses on supporting customers in the effective use of Binary Stream products, guiding them to additional services when appropriate, and maintaining a consistent, high‑quali...