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Customer Support Manager at Greenwheel

Confidential • Kenya, Kenya, Kenya • Posted June 01, 2026

Location Kenya, Kenya
Job Type Full-Time
Category Other-General
Posted June 01, 2026

Job Description

Greenwheels’s mission is to “make streets more liveable.” We achieve this by offering a sustainable alternative to car ownership: with shared cars. In so doing, we create more space in cities and on our roads. And that is exactly what we’ve been doing for the past 25 years


Customer Support Manager

Greenwheels Africa is transforming urban mobility through our electric bike lease-to-own program for riders. We’re looking for a Customer Support Manager to lead a dynamic support team that ensures our drivers receive prompt, helpful, and professional assistance across all channels.


What You’ll Do:

  • Lead and manage the Customer Support team to meet service targets.

  • Ensure efficient multi-channel support via phone, WhatsApp, and ticketing systems.

  • Resolve escalated issues and coordinate with internal teams.

  • Monitor driver payment concerns and oversee dispute resolution.

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