Customer Support Manager

ClearScore • London, England, United Kingdom • Posted June 07, 2026

Location London, England

Job Type Full-time

Category Computer Occupations

Posted June 07, 2026

Working directly with ClearScore users to help them with escalated queries (e.g. fraud, bugs, disputes)
Become a subject matter expert in a specific area and really understand who our ClearScore users are and what they need
Using data and relationships with internal and external stakeholders, take initiative to come up with solutions that will proactively offer customers the information and help they are seeking
Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer
Skills we'd love you to have
Customer obsessed
Passionate about helping people and resolving queries
Strong experience in customer service or customer support roles
Experience in managing strategic relationships is a plus
Proven ability to deliver tasks and small projects to specific deadlines
Excellent command of English language
Strong writing skills
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