Customer Support Officer

Company Overview

Alliance HSS is a joint venture specializing in marine safety and firefighting equipment. We deliver quality servicing, maintenance, and compliance support worldwide through an extensive global network.

Alliance HSS is seeking an energetic and enthusiastic Customer Support Officer to join our team. You will provide responsive and accurate customer service support, process orders and documentation, assist sales and service team with quotations, and collaborate across departments to enhance customer satisfaction and operational efficiency.

• Respond promptly and professionally to customer inquiries via email and phone
• Prepare and process sales orders, purchase orders, delivery orders, and related documentation accurately to support sales and service operations
• Prepare detailed and accurate quotations to customers
• Track and follow up o...