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Customer Support Ops Manager

Bash • Cape Town, Western Cape, South Africa • Posted June 27, 2026

Location Cape Town, Western Cape
Job Type Full-time
Category Information and Record Clerks
Posted June 27, 2026

WHAT YOU’LL DO


  • Own the day-to-day support operation and keep things running smoothly

  • Manage ticket volumes, backlog, and SLA performance

  • Review quality and coach agents to improve

  • Track contact drivers and share actionable insights

  • Maintain and improve SOPs, FAQs, and basic CRM setup (Freshdesk)

  • Identify and implement improvements to make the operation more efficient

    • WHO YOU ARE:


    This job is for you if you have:

  • 4–7 years experience in customer support

  • 2+ years in a Team Lead or other leadership role

  • Strong Freshdesk / CRM familiarity

  • Strong written communication

  • Experience building or stabilising support functions

    • Skills you already have:

  • Well spoken and can communicate clearly & concisely 

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