Customer Support Representative - 12h Shift (Manila, Philippines)

Please submit your CV in English.

🌍 Global SaaS Company | $28M Series B Investment
🚀 Structured mentorship & upskilling
📍 Remotely from Manila, Philippines
💰 Compensation consists of base salary (±600EUR) and a monthly bonus (up to 20%; 80/20 split) based on productivity and CSAT

💻 Working Hours:
9AM-9PM CET (3:00 PM – 3:00 AM PST) Saturday/Sunday/Monday/Tuesday

The Challenge Ahead

• As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently.
• We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking problems into pieces, and can explain technical issues in a simple way.
• This role is perfect for someone who has always been a bit geeky:
• You can handle basic ...