Customer Support Representative - III

Key Responsibilities:
Stakeholder Engagement & Training Coordination
Partner with the TCM team for each wave to identify all internal and external stakeholders.
Plan and manage recurring training sessions based on aligned cadence.
Facilitate communication and alignment across training delivery, supplier readiness, and onboarding timelines.

Training Delivery & SME Preparedness
Develop a strong understanding of ECM training materials to effectively present content to suppliers.
Attend office hours and respond to questions; escalate unresolved or complex issues to the ECM Core Team or TCM Team when needed.
Foster an environment where it is acceptable to say I don't know” while maintaining accountability for follow‐up and clarification.

Supplier Readiness & BOM Preparation
Review upcoming suppliers for each implementation wave and ensure necessary BOM summaries are extracted, classified, and accurately prepared.
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