Customer Support Representative

We are looking for a Support Specialist to join our growing international customer support team.You'll be the first point of contact for players, providing fast, accurate, and friendly assistance in real time.Role PurposeDeliver high-quality real-time customer support through live chat, ensuring quick responses, accurate solutions, and an excellent overall customer experience.Trial Period Goals (First 3 Months)During the onboarding period, you will:Learn the chat platform, CRM systems, and internal knowledge base.Demonstrate reliability, punctuality, and shift discipline.Meet key SLA targets:First response time: ≤ 30 secondsCustomer satisfaction (CSAT): ≥ 70%Average response time: ≤ 60 secondsKey ResponsibilitiesCommunicate with customers via live chat in Spanish.Resolve simple and standard inquiries independently.Escalate complex or technical cases to relevant departments or shift supervisors.Use the internal knowledge base to provide accurate answers.Maintain a friendly, professio...