Customer Support Representative

Pellera – Customer Support Agent
Job Title
Customer Support Agent
Location
Puebla
Employment Type
Full-Time
About Pellera
Pellera is looking for a dedicated and customer-focused Customer Support Agent to join our growing team.
The ideal candidate will be responsible for delivering exceptional customer service through phone, email, and ticket-based support while ensuring timely issue resolution and maintaining high service standards.
If you are a proactive professional with excellent communication skills and the ability to thrive in a fast-paced environment, we would love to hear from you.
Position Overview
The Customer Support Agent is responsible for providing quality and efficient customer support through inbound calls, emails, and ticket management.
This role involves troubleshooting customer issues, documenting requests accurately, following operational procedures, and collaborating with internal teams to ensure a seamless cust...