Customer Support Representative, Residential Energy

Position Description

Through engaging and informational interactions with our customers, the Customer Support Representative performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Customer Support Representative work cross-functionally with other internal teams and will partner with Design Consultants to ensure a timely installation and incredible customer experience. The Customer Support Representative must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and ...