Customer Support Representative (Spanish)

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Spanish speaking Customer Support Representative for their office in Lisbon.  

Position: Customer Support Representative

Location: Lisbon, Portugal 

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical,...