Customer Support Retention Expert Toronto

Overview

Join Clio as a Customer Support Retention Expert in Burnaby, Calgary, or Toronto, where you'll focus on reducing churn and maximizing customer satisfaction. This pivotal role enhances client retention through effective communication and problem-solving. This position on the retention team involves being the key point of contact for account cancellation inquiries, requiring excellent interpersonal and analytical skills.

Responsibilities

• Engage with internal departments such as Sales and Product to ensure seamless service and resolution of customer issues.
• You will track feedback and trends to bolster retention strategies.
• Address account cancellation requests and resolve concerns
• Main contact for both internal and external cancellation queries
• Collaborate with Finance and Customer Success for swift resolutions
• Analyze data to make retention improvement recommendations
• Manage responsibiliti...