Customer Support Specialist (Alexandra Rd.)

Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries.;

• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information;
• Overtime is required based on the work load.

• Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good a...