Customer Support Specialist (Bilingual)

Location and Schedule

Location: Medellín, Colombia (office-based). Schedule: Monday to Friday, between 8:30 AM and 6:30 PM CT (you will be assigned a shift within this time range).

About Us

At CarbonBetter, we believe what’s good for the planet is good for business. We’re a certified minority‑owned sustainability and energy logistics company, tackling climate change from the inside. Headquartered in Austin, Texas, and with a dynamic presence in Medellín, Colombia, we deliver energy and climate solutions of tomorrow, today. We’re proud to be the largest minority‑owned business in Austin. Learn more here:

What You’ll Do

As a Customer Support Specialist, you’ll be the friendly expert our customers rely on. You’ll connect with them through phone, email, chat, and text, helping them navigate their electricity and natural‑gas services with confidence. Your mission is to listen, understand, and offer solutions that strengthen their experien...