Customer Support Specialist
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 04, 2026
StratifyIQ Caloocan, National Capital Region, Philippines
Base pay range
Base pay range
$6,000.00/yr - $7,200.00/yr
Overview
We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.
Responsibilities
- Handle inbound/outbound calls, including escalations and troubleshooting
- Manage dashboard setup in a test environment, providing feedback to the development team
- Conduct quality assurance tasks during downtime for continuous product improvement
- Follow escalation protocols, alerting the designated manager for critical issues
- Complete training: 40...