Customer Support Specialist

CXM Direct LLC • Hanoi, Hanoi, Vietnam • Posted June 11, 2026

Location Hanoi, Hanoi

Job Type Full time

Category Information and Record Clerks

Posted June 11, 2026

Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: Onsite-Hanoi, Vietnam
General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.
Job Role:
Effectively manage company communication channels, including live chat, emails, and phone calls.
Identify and assess...
            

Interested in this role?

Click the button below to start your application.

Apply Now