Customer Support Specialist I

Additional Responsibilities Regarding Customer and Carrier Relationships
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
- Communicate any service issues to customer and team
- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer
- Monitor and troubleshoot any problems to ensure on time service
- Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Update TMS with notes with any issues that may occur
- Utilize TMS to actively manage on-time performance and automation objectives
**Basic Qualifications**
- Experience not required
- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time...