Customer Support Specialist Ii 42Nd Shift - Shared Services - Monterrey
Location
monterrey, nuevo león
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 14, 2026
Customer Support Specialist II – 4x4 2nd Shift (Monterrey, Mexico)
Schedule: Full‑time, 4x4 2nd shift (afternoon; 10‑hour days for four days, followed by four rest days). On weekdays the shift is 14:00–00:00; on weekends it is 10:00–00:00.
About the Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.
Responsibilities
- Solve problems: Quickly review available information, determine what additional information is needed, and decide how to resolve the issue.
- Call first: Make calls to facilities and carriers to resolve escalations quickly.
- Exercise empathy and understanding: Understand carrier and customer perspectives, treat them with dignity and respect, and maintain cooperative and professional relationships.
- Communicate: Provide carriers and customers with prompt u...