Customer Support Specialist Ii 42Nd Shift - Shared Services - Monterrey (Xico)
Location
valle de chalco solidaridad, estado de méxico
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 19, 2026
Schedule: Fulltime - 4x4 2nd shift
Job Type: Onsite
Salary Type: Salary
About the Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.
People in this role
Work an alternate schedule: afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). When days to work fall on Mon‑Fri, the hours will be 14:00‑00:00. When the days fall on Sat‑Sun, the hours will be 10:00‑00:00.
What the candidate will do?
- Quickly review available information, determine what additional information may be needed, and decide how to resolve issues.
- Make calls to facilities and carriers to resolve escalations quickly.
- Exercise empathy and understanding: understand carrier and customer perspectives, treating them with dignity an...