Customer Support Specialist II - Mon-Fri - Shared Services - Monterrey
Location
monterrey, nuevo león
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 09, 2026
Customer Support Specialist II - Mon-Fri - Shared Services - Monterrey
Monterrey, NL 64640, Mexico
Job Type: Onsite
Salary Type: Salary
Req: # 2393
About the Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. The person in this role will work Monday through Friday from 14:00 to 23:00.
What the candidate will do?
- Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
- Call First: Make calls to facilities and carriers to resolve escalations quickly
- Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat th...