Customer Support Specialist Iii - Account Support Operations - Shared Services - Monterrey

About The RoleIndividuals in this role are logistics experts and serve as the frontline for resolving customer and carrier issues, playing a critical role in maintaining service quality and customer satisfaction.We are looking for professionals who are proactive problem-solvers, comfortable working directly with both carriers and customers, and who demonstrate a strong Call First mentality.If you enjoy communicating with people, taking ownership of issues, and resolving challenges efficiently and effectively, we'd love to hear from you.ScheduleFulltimeJob TypeOn-siteSalary TypeSalaryReq #****What The Candidate Will DoMove Freight: Build, schedule, and update loads in our internal systems.Resolve escalations on live loads via Zendesk.Meet strict time and quality service level agreement metrics.Solve Problems: Quickly review available information, determine what additional information may be needed, and decide how to resolve.Call First: Make calls to resolve escalations quickly.Exerci...