Customer Support Specialist in Burnaby
Location
burnaby, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 14, 2026
Join Clio as a Customer Support Specialist in Burnaby, where you'll empower legal professionals with smart product solutions. This full-time role emphasizes exceptional customer service and product expertise.
Clio is on the lookout for Customer Support Specialists to enhance our talented team in Burnaby. You will engage with clients through phone, AI-enabled chat, and email. Your focus will be on diagnosing and troubleshooting issues while fostering product and feature adoption among our customers.
Key Responsibilities:
• Handle inbound support requests across various channels
• Diagnose, troubleshoot, and resolve product issues
• Advise customers on leveraging Clio's offerings
• Capture customer feedback for product enhancement
• Foster personal growth and skill development daily
Requirements:
• Bachelor’s degree or relevant diploma
• Strong analytical and communication skills
• Technical aptitude and problem-solving capabilities
• Curiosity about ...
Clio is on the lookout for Customer Support Specialists to enhance our talented team in Burnaby. You will engage with clients through phone, AI-enabled chat, and email. Your focus will be on diagnosing and troubleshooting issues while fostering product and feature adoption among our customers.
Key Responsibilities:
• Handle inbound support requests across various channels
• Diagnose, troubleshoot, and resolve product issues
• Advise customers on leveraging Clio's offerings
• Capture customer feedback for product enhancement
• Foster personal growth and skill development daily
Requirements:
• Bachelor’s degree or relevant diploma
• Strong analytical and communication skills
• Technical aptitude and problem-solving capabilities
• Curiosity about ...