Customer Support Specialist - LC Software
Location
Remote, Ireland
Job Type
Full-time
Category
other-general
Posted
July 26, 2026
**Work Schedule**
First Shift (Days)
**Environmental Conditions**
Laboratory Setting
**Job Description**
**Position Summary**
The Customer Support Specialist - LC (Liquid Chromatography) Software plays a critical role in enabling Thermo Fisher Scientific chromatography systems to operate seamlessly on the Empower™ Chromatography Data System (CDS) through Seamless Instrument Integration (SII). This role serves as the technical and functional bridge between Thermo Fisher Scientific and Empower, ensuring reliable, compliant, and scalable integration of Thermo instrumentation within customer Empower environments.
Operating within the HPCS Business Unit of the CMD Division, the SII Empower Expert supports both Analytical Development (AD) and Quality Control (QC) customers who standardize on Empower as their CDS. The role works collaboratively with internal stakeholders—including Commercial, Technical Sales Support (TSS), IES/Ser...
First Shift (Days)
**Environmental Conditions**
Laboratory Setting
**Job Description**
**Position Summary**
The Customer Support Specialist - LC (Liquid Chromatography) Software plays a critical role in enabling Thermo Fisher Scientific chromatography systems to operate seamlessly on the Empower™ Chromatography Data System (CDS) through Seamless Instrument Integration (SII). This role serves as the technical and functional bridge between Thermo Fisher Scientific and Empower, ensuring reliable, compliant, and scalable integration of Thermo instrumentation within customer Empower environments.
Operating within the HPCS Business Unit of the CMD Division, the SII Empower Expert supports both Analytical Development (AD) and Quality Control (QC) customers who standardize on Empower as their CDS. The role works collaboratively with internal stakeholders—including Commercial, Technical Sales Support (TSS), IES/Ser...