Customer Support Specialist

What you’ll be doing:

• Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
• Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly
• Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution
• Building strong relationships with customers by being approachable, reliable, & genuinely helpful
• Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve
• Working closely with implementation, product, & technical teams to improve the overall customer experience
• Contributing to customer how-to guides, internal documentation/testing,...