Customer Support Specialist
Location
Rockville, MD
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
Description
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
+ Resolve customer issues related to orders, accounts, billing, or products/services.
+ Document customer interactions accurately in internal systems.
+ Escalate complex concerns to the appropriate department when needed.
+ Maintain up-to-date knowledge of company products, services, and policies.
+ Collaborate with internal teams to improve service delivery and customer satisfaction.
Requirements
+ 2+ years of customer service experienc...
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
+ Resolve customer issues related to orders, accounts, billing, or products/services.
+ Document customer interactions accurately in internal systems.
+ Escalate complex concerns to the appropriate department when needed.
+ Maintain up-to-date knowledge of company products, services, and policies.
+ Collaborate with internal teams to improve service delivery and customer satisfaction.
Requirements
+ 2+ years of customer service experienc...