Customer Support Specialist
Location
Silver Spring, MD
Job Type
Full-time
Category
other-general
Posted
May 02, 2026
Description
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Troubleshoot and resolve product or service issues effectively.
• Document customer interactions and resolutions in CRM software.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Identify opportunities for process improvement based on customer feedback.
Requirements
• 2+ years in customer service or support role.
• Strong problem-solving and communication skills.
• Experience using CRM systems such as S...
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Troubleshoot and resolve product or service issues effectively.
• Document customer interactions and resolutions in CRM software.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Identify opportunities for process improvement based on customer feedback.
Requirements
• 2+ years in customer service or support role.
• Strong problem-solving and communication skills.
• Experience using CRM systems such as S...