Customer Support Specialist

Support Analyst (Mortgage Services)

Who are we

At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.

MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.

Key Responsibilities

Act as the first point of contact for customer support inquiries

Communicate clearly and professionally with customers in a customer-facing role

Troubleshoot, diagnose, and resolve issues within agreed service levels

Log, track, and manage tickets using the ticketing system

Escalate issues to relevant teams when required and fol...