Customer Support Specialist
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
About the Role
We’re looking for a Customer Support Specialist to join our Customer Success team. This is a front‑line role working directly with farms using Local Line every day. You’ll help farmers navigate the platform, solve problems quickly, and ensure they have a great experience running their business on Local Line. This role is critical to our mission. The work you do will directly impact a farmer’s ability to operate efficiently, serve their customers, and grow a more profitable business. You’ll report to the Head of Customer Success and work closely with our Technical Support, Product, and Onboarding teams.
Responsibilities
- Respond to customer inquiries from farms via email and live chat
- Prioritize incoming support tickets based on urgency and impact
- Troubleshoot issues and escalate technical bugs to the Technical Support team
- Communicate product feedback and recurring issues to the Product team
- M...