Customer Support Supervisor (Back Office)

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high‐quality, consistent services that exceed customer expectations.PositionCustomer Support SupervisorIndustryLogistic CompanyWork LocationBinan LagunaWork ScheduleMonday to FridaySalaryPhp25,000-Php35,000Work Set UpWork on siteBenefitsHMOGovernment benefits13th Month PaySick LeaveGovernment benefitsJob RequirementsBachelor's degree holderWith at least 1 to 2 years' experience in back‐office customer service operationsAmendable to work on siteAmendable to attend face to face interviewCan start as soon as possibleJob ResponsibilitiesSupervises daily back‐office customer service operations, handling client inquiries via email and phoneEnsures timely, accurate, and professional responses to customer inquiries, requests.Coaches, trains, and supports customer service representatives to improve performance and service qualityPrepares reports on inquiry volumes, resolu...