Customer Support Supervisor

**About PayJoy**
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.
We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.
As of **** we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
**This role**
The Customer Support Supervisor is responsible for ensuring effective support to the end customer, resolving their queries and issues through the support team, ensuring an extraordinary experience.
In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.
**Respon...