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Customer Support Team Lead

Wave Mobile Money • Bouake, Vallée du Bandama District, Ivory Coast • Posted April 09, 2026

Location Bouake, Vallée du Bandama District
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted April 09, 2026

How you'll help us achieve it

We are going through an extremely exciting period of growth in the Customer Support team and are looking for a Support Team Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.


As a support team leader, you will be the contact point for our support team members, so you are expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects and training.


In this role, you'll:

  • Ensure the smooth functioning of customer support services at Wave.

  • Manage and coordinate support team representatives and support team group leads.

  • Build user loyalty by being the voice of Wave when users call in for support or more information.

  • Manage the Support team, including their schedule, and carry out their perform...

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