Customer Support Team Lead
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 06, 2026
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and commu...