Customer Support Team Leader
Location
bogotá, bogotá, distrito capital
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 16, 2026
As a Customer Support Team Leader , you will oversee the day-to-day operations of a US-focused customer support team. Your primary responsibility is to lead, coach, and develop the team while ensuring a consistently excellent customer experience. You will also play a key role in improving support processes, documentation, and automation, working closely with cross-functional teams to drive operational excellence.
This role is ideal for a hands‑on leader who enjoys balancing people management with operational improvement in a fast‑paced, global environment.
Key Responsibilities: Team Leadership & Development
- Lead and manage a team of customer support professionals, including regular one‑on‑ones and performance reviews.
- Provide ongoing coaching and feedback to support skill development and improve customer outcomes.
- Foster a positive, collaborative team culture focused on accountability and growth.
- Partner closely...