Customer Support Technician
Location
Elk Grove Village, IL
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Elk Grove Village, IL, US
Salary Range: $22.00 To $29.00 Hourly
MC Machinery Systems, Inc.
Job Description
DUTIES & RESPONSIBILITIES:
+ Understand and effectively explain the applications of various abrasives and material finishing techniques
+ Perform machine installations and follow up to verify proper machine setup and alignment.
+ Provide customer support via telephone for application and operational issues.
+ Troubleshoot and resolve machine problems at customer sites to improve and enhance equipmentperformance.
+ Develop technical documentation, including training manuals,workbooks,and sample projects forclassroom use.
+ Provide handson training and support to customers and internal teams to ensurepropermachineoperationadherence to best practices.
+ Diagnose and resolve machineperformanceissues. suffice inconsistenciesandprocessinefficiencies.
Salary Range: $22.00 To $29.00 Hourly
MC Machinery Systems, Inc.
Job Description
DUTIES & RESPONSIBILITIES:
+ Understand and effectively explain the applications of various abrasives and material finishing techniques
+ Perform machine installations and follow up to verify proper machine setup and alignment.
+ Provide customer support via telephone for application and operational issues.
+ Troubleshoot and resolve machine problems at customer sites to improve and enhance equipmentperformance.
+ Develop technical documentation, including training manuals,workbooks,and sample projects forclassroom use.
+ Provide handson training and support to customers and internal teams to ensurepropermachineoperationadherence to best practices.
+ Diagnose and resolve machineperformanceissues. suffice inconsistenciesandprocessinefficiencies.