Customer Technical Support
Location
workfromhome, western cape
Job Type
Full-time
Category
HR Marketing & Recruiting
Posted
June 03, 2026
Join to apply for the Customer Technical Support role at Cherry Assistant .
We are hiring a Customer Technical Support to support a field‑service and workflow SaaS platform serving service‑based businesses. This full‑time remote role is in a fast‑paced, product‑driven SaaS environment. The ideal candidate is technically sharp, detail‑oriented, calm under pressure, and highly professional, with hands‑on experience supporting web‑based applications and GoHighLevel users. The role goes beyond basic support: you will learn the platform in depth, assist customers with setup, and troubleshoot real technical and usage issues across workflows, automations, and integrations.
Key Responsibilities
- Learn the platform thoroughly, including features, workflows, integrations, and limitations
- Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage
- Guide users through account setup &...