Customer to Cash (CTC) Associate Director | Shared Services | Competitive Pay!
Location
taguig, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
Work Setup: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Monday to Friday
Key Responsibilities:
- Oversee and manage the complete Customer-to-Cash (C2C) process, including order management, billing, credit, collections, dispute resolution, and cash application.
- Lead global C2C operations, ensuring process consistency, operational efficiency, and compliance across all regions.
- Collaborate with global stakeholders—Sales, Finance, Operations, IT, Shared Services, and regional teams to align processes and resolve complex business issues.
- Drive process improvements, automation initiatives, and standardization efforts to enhance cash flow, shorten cycle times, and improve customer satisfaction.
- Provide leadership, mentorship, and performance management to C2C teams across multiple locations.
- Ensure compliance with internal controls, accounting polici...