Custumer Support Agent (Heroica Puebla de Zaragoza)
Location
puebla de zaragoza, puebla
Job Type
Full-time
Category
Asistencia
Posted
June 19, 2026
CUSTOMER SUPPORT AGENT / AGENT DU SERVICE CLIENTÈLE (Ciudad de Puebla – Presencial)
Do you speak advanced and fluent English or do you speak fluent French? Parlez-vous couramment français ? Ce défi est pour vous. Nous vous recherchons! This challenge is for you. We're looking for you:
We need:
- 1-2 years of Customer Service
Education:
- Bachelor's degree preferred.
- ITSM foundation training preferred.
Position Responsibilities
- Maintains daily communication with the team and meets productivity standards.
- Receives incoming calls and emails from customers and creates tickets for requests.
- Responds to high-priority and critical tickets and projects according to standard operating procedures.
- Acts as the first responder within the hosted notification environment, identifying and documenting information.
- Supports the manager with the daily operation of the Customer S...