Cx Academy Training Expert
Location
sao paulo, sao paulo
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a CX Academy Training Expert where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
- Organize, manage, deliver and record ILT trainings on brand, product, service & sales, clienteling, styling, specialist skills, softs skills and Store Management development.
- Lead a culture of coaching by observing interactions with customers to draw out solutions, improvements, and development opportunities. Leveraging role play & coaching to enhance performance.
- Support the Manager to build individual coaching plans after performance analysis on service, relationship building and sales skills.
- Leverage Voice of Customer & Serv...
About the job
- Organize, manage, deliver and record ILT trainings on brand, product, service & sales, clienteling, styling, specialist skills, softs skills and Store Management development.
- Lead a culture of coaching by observing interactions with customers to draw out solutions, improvements, and development opportunities. Leveraging role play & coaching to enhance performance.
- Support the Manager to build individual coaching plans after performance analysis on service, relationship building and sales skills.
- Leverage Voice of Customer & Serv...