CX & AI Specialist

CX & AI Specialist

Location: Singapore

Team: Customer Experience

About HeyMax

HeyMax is building a smarter way for people to earn and use rewards across cards, merchants, travel, and loyalty partners. As we grow across products and markets, customer experience is a key lever for trust, retention, and scale.

About the role

We're hiring a CX & AI Specialist to help us rebuild how Customer Experience and Support work at HeyMax, with AI at the core.

This is not a traditional content or support role. We're not bolting AI onto existing processes. We're redesigning CX workflows from the ground up so AI does the heavy lifting and humans focus on judgment, quality, and decisions. You'll be one of the key people driving that shift.

You'll work directly with the CX lead and sit close to the business, partnering with Product, Ops, and Marketing to ...