CX Digital Manager
Location
abu dhabi, abu dhabi
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
Digital Strategy & Transformation
- Analyze current digital usage patterns and identify opportunities for enhanced digital adoption across all customer and operational touchpoints.
- Develop comprehensive proposals for digital change initiatives, including detailed business cases with clear ROI impact projections.
- Lead digital transformation projects from conception through implementation, ensuring alignment with organizational strategy.
- Drive the adoption of automation tools, AI‑driven analytics, and process optimization technologies to improve scalability and reduce manual dependencies.
- Champion digital‑first behaviors across the organization, working with management to embed digital capabilities within existing operations.
- Design and organize seamless user experiences across multiple channels and customer touchpoints.
- Implement robust governance models, risk c...