Cx Insights Lead

At Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data‑driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis.

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What You Do

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• CX Insights Strategy & Framework
  
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  • Develop and evolve Allianz Partners' global Customer Experience Insights framework.
    
  • Leverage Voice of the Customer (VoC) data, operational metrics, and AI‑driven analytics to generate actionable insights.
    
  • Build measurement models to assess the impact of CX initiatives and support strategic decisio...