CX Manager

CHANEL • South Korea, Seoul, South Korea • Posted June 14, 2026

Location South Korea, Seoul

Job Type Full time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 14, 2026

Job Mission:
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a omnichannel eco-system.
This position assumes responsibilities of supporting a Head of CX in:
Own and lead the design, governance, and continuous evolution of Chanel’s always-on client engagement ecosystem.
Develop and elevate the Membership & Loyalty program to strengthen client lifetime value, engagement, and brand loyalty.
Drive a structured clienteling strategy and enable retail teams with the right tools, frameworks, and programs to build deeper client relationships.
Curate and manage VIP engagement programs and experiences that reinforce Chanel’s high-touch client relationship model.
Ensure all client engagement programs are strategically aligned with business priorities and deliver measurable impact on client growth, retention, and loyalty.
Key Responsibilities: 
Membership & Loya...
            

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