Cx Op Exc Professional

**Join a team recognized for leadership, innovation and diversity**:
The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.
As well creating the right environment and mind-set for the rest of the Customer Service Team
Excellent communication is required as well as a broadly thinking team player.
He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.
The position requires a solid understanding of business needs as training will be required from the SME to the rest of the team.
Key responsibilities:
- Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing
- Clear concise communications with local office support & Operations
- Work within guidelines of Global policies a...