Cx Operations Analyst (Medellín)

Responsibilities

• Support business leaders and teams across the Customer Experience department to drive insights that generate value for those teams
• Ensure that customer health metrics, reporting and data points are effectively measured, reported and analyzed
• Work closely with Customer Success and Revenue Operations departments to ensure all data in gainsight is accurate and actionable for the Customer Success Team
• Identify patterns in the data, formulate a hypothesis with the team, and test these hypotheses to provide actionable insight to the organization
• Create Data Visualizations, Slides and Dashboards for key stakeholders
• Present findings and get feedback from key stakeholders (marketing, sales, product, customer success, etc.)
• Be able to troubleshoot data hygiene and quality issues and develop an understanding of Recurly’s data structure
• Respond to ad-hoc requests for information from team members a...