CX Operations Lead: VOC, Strategy & Cross‑Functional Impact
Location
bogotá, bogotá, distrito capital
Job Type
Full-time
Category
Operaciones y administración de empresas
Posted
June 24, 2026
DiDi in Bogotá is seeking a CX Operations Sr Manager to lead customer experience strategies. You will manage multi-country initiatives and optimize processes to enhance customer satisfaction, reporting to senior leadership and collaborating across teams.
The ideal candidate has 8+ years in management consulting or customer service, strong data management skills, and a proven track record of leading high-performance teams. Fluency in English is required.
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