CX Operations Leader - Drive Performance & Growth

TDCX Group in Singapore is looking for a dedicated Operations Manager to drive customer experience excellence. As part of a global team, you will manage metrics that impact Service Level Agreements, Productivity, and Customer Satisfaction.

The ideal candidate has strong understanding of contact centre operations, with a Bachelor's degree, and relevant experience in the field. The role offers attractive remuneration, comprehensive benefits, and a vibrant work culture focused on professional development.