CX Quality Analyst: Data-Driven Service Optimizer
Location
cape town, western cape
Job Type
Full-time
Category
Database, Analytics & BI
Posted
May 29, 2026
A leading insurance firm in South Africa is seeking a Service Quality Analyst (CX) to enhance customer experience and drive operational excellence. Responsibilities include conducting root cause analysis and fostering team collaboration. Ideal candidates should have 3-5 years of relevant experience and a Matric/Grade 12 qualification. Join a company committed to transformation and embracing diversity.
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