CX Quality & Assurance Manager

Globe Telecom, Inc. seeks a CX Assurance Manager in Cebu City to lead quality assurance across customer experience channels. The successful candidate will oversee the implementation of Perfect Order execution, develop CX Assurance frameworks, and collaborate with various stakeholders on compliance and fraud prevention. Ideal applicants should have extensive experience in quality analysis, strong leadership abilities, and proficiency in AI-driven tools. Join Globe in making a positive impact on customer experience.
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