CX Quality & Continuous Improvement Specialist

A leading AI company in Singapore seeks a Quality Assurance Specialist to conduct quality audits across multi-channel support. The role focuses on evaluating agent performance, identifying process improvements, and collaborating with cross-functional teams. Ideal candidates have proven experience in Customer Service QA, an analytical mindset, and strong communication skills. Joining this fast-growing company offers competitive compensation and opportunities for career development in a vibrant work atmosphere.
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